App support

Before After support.

Before After helps contractors and service businesses capture repeatable Before/After project photos, review matched results, and create branded images and videos.

Abstract app device support artwork
Help and FAQ

Common questions.

Practical help for capture, matching, review, branded media, project backups, permissions, and purchases.

How do I create a project and capture multiple Before views?

Create a project, give it a name, and capture each Before view you want to repeat. Add as many views as the job needs, then close the capture flow when you are finished.

How do I capture the matching After photos later?

Open the project when the work is complete and start the After capture flow. Before After presents each saved Before view in order so you can capture its matching After photo.

What does the ghost overlay do?

The adjustable ghost overlay places the original Before image over the live camera view. Change its visibility while you line up stable edges and landmarks to repeat the original viewpoint.

What happens when alignment evidence is weak?

Alignment guidance may step aside when the app cannot find enough reliable visual evidence. You can still use the ghost overlay and capture the photo yourself.

How does the After queue work?

The queue follows the original Before order. Retake replaces the current result, Skip moves past a view for now, and close saves your progress. Reopen the project to resume the remaining views.

How do I review and approve a pair?

Open a completed pair and compare it with the slider, side-by-side, or stacked layout. Approve the pair when it is ready, or return to capture if the After photo needs another try.

How do I use the Brand Kit?

Choose a logo from Photos and select two Brand Kit colors. The logo and colors stay local to the app. You can remove the logo or change either color at any time.

What can I create and share?

Generate exact-size branded PNGs, save original photos, or create reveal and montage videos. Save compatible media to Photos or send files to a destination you choose with Apple’s native share sheet.

How do project backups work?

Export a project backup from the project’s backup controls and choose where to save or send it. To restore, select a compatible Before After project backup and let the app validate it before importing the project and its media.

What if Camera or Photos permission is denied?

Camera permission is required to capture project photos. You can enable it in iPhone Settings. Photos permission is only needed to select a logo or save media to Photos; you can still send compatible files through Apple’s share sheet when Photos access is unavailable.

What if storage is low or project media is missing?

Free device storage before capturing, rendering, or restoring a backup. If media is missing, check whether the project or its local files were removed and whether you have a previously exported project backup. Previously shared copies are not restored automatically.

Do I need an account or internet connection?

No account or mandatory internet connection is required for capturing, editing, rendering, and managing projects. An internet connection may be needed when loading purchase options, buying Pro, or restoring purchases through the App Store.

How do Pro purchases and Restore Purchases work?

Before After offers optional monthly and annual Pro subscriptions and a lifetime Pro unlock through Apple’s App Store. Use Restore Purchases from the purchase screen with the Apple ID that made the original purchase. Prices are localized by the App Store.

How do I contact support?

Email support@buckaroobytes.com with your iPhone model, iOS version, and the steps that caused the issue. Do not send private project photos unless you intentionally choose to include them.